Terms and conditions

• Check-in from 13 Clock - Check-OUT to 10 clock
• If you only from 18.00 clock arrive at our hotel, we ask you to make us a telephone message, otherwise we can use the room you have booked unfortunately no longer assure. 
• It is unfortunately not possible for us to confirm a room number. The room reservation is only valid with a written confirmation or transfer of the deposit.
• For booking with bed and breakfast during the entire stay € 10.00 will be deducted from the half-board price. 
• Meals not consumed on individual days will NOT be deducted from the half-board price. 
• Dogs on request € 15.00 per day without food. Please bring your dog's mat or blanket. Please understand that dogs are not allowed in the dining room, indoor swimming pool and sunbathing area. 
• Payment options: Cash, Credit Card, Master Card, Visa and Euro card. (Please check with your bank the availability of debit card abroad!) 
• We ask for understanding that stays of 1-3 days can be booked at short notice. Supplement of € 5,00 per person/day including half board.
• We reserve the right to schedule appointments for beauty treatments that are included in the packages.

Cancellation conditions
The right of withdrawal as laid down in the Consumers' Code is not contemplated – however, we are willing to apply the following conditions for withdrawal.

Covid - Booking conditions:

• no deposit required, you can cancel or rebook up to 7 days before arrival without cancellation costs.
• From 7 days to the day of arrival, late arrival or early departure we charge 100% of the total amount booked.
• In case of an official travel warning for South Tyrol/Italy, in case of illness with/by Corona or affected by quarantine measures you can also cancel your holiday at short notice and free of charge until the day of arrival.

• Up to 30 days before arrival no cancellation fee
• Between 30 and 14 days before your arrival, we retain  your deposit.
• From 14 days before arrival, late arrival or early departure wirbis charge to 100% of the booked arrangement
  We recommend purchasing our travel cancellation insurance.

Children
Children's discount when 2 people pay the full price

• 0-3 years gratis - cot € 20 per day
• 4-11 years € 40
• 12-15 years € 50